Technical Architect

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values . Learn more about Life at GitLab .

This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered.

A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team

Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)

Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements

Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

Own the design, development, implementation, and support of GitLab-related Professional Services engagements

Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects

Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements

Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer

Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits

Develop case studies, presentations, design documentation, best-practice methodologies and internal process development

Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering

Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team

Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings

Assist Regional Delivery Managers with

Technical Vetting of Partner Consultants

New hire candidates

SOW staffing assessments

Responsibilities

Responsible for the application design, development and support of GitLab-related Professional Services projects

Demonstrate progressive leadership in the full life cycle of the software development environment

Responsible for the detailed design of GitLab-related projects from inception through production support

Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer

Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects

Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies

Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials

Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering

Review and provide input to PS training materials and presentations

Develop case studies, presentations, design documentation, best-practice methodologies and internal process development

Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)

Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements

Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team

Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement

Requirements

Strong written and verbal communications in Japanese and Ideally English

Demonstrated progressive experience delivering two or more of the following consulting services

SCM migration

Cloud Architecture

Developer

CI/CD consulting services

Demonstrated progressive enterprise level software development experience

Demonstrated progressive DevOps Platform experience

Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners

Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision

Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change

Applies fundamental concepts, practices, and procedures of particular field of specialization

Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience

#LI-YP1

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .