Customer Service Representative

About Us

John Davis Heating & Air is a trusted local HVAC company serving homeowners and businesses with reliable heating, cooling, and indoor air quality solutions. We pride ourselves on fast response times, honest service, and treating every customer like a neighbor.

Position Overview

We're looking for a friendly, organized Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule service appointments, and ensure every customer interaction reflects our commitment to quality and care.

Responsibilities

• Answer inbound calls and respond to customer inquiries about service, maintenance, and installations
• Schedule and dispatch service appointments efficiently to maximize technician routes
• Enter and maintain accurate customer records in our scheduling/dispatch software
• Follow up on completed jobs, service agreements, and membership renewals
• Communicate pricing, financing options, and membership benefits clearly
• Resolve customer concerns promptly and escalation when needed
• Coordinate with technicians and office staff to keep the day running smoothly

Qualifications

• High school diploma or equivalent
• Prior customer service experience (HVAC, trades, or dispatch experience a plus)
• Excellent phone manner and communication skills
• Strong organizational skills and attention to detail
• Comfortable learning scheduling/dispatch software (ServiceTitan experience preferred)
• Ability to stay calm and professional during busy periods
• Dependable, punctual, and team-oriented

What We Offer

• Competitive hourly pay based on experience
• A supportive, family-oriented work environment
• Opportunities for growth