Customer Service Representative

Job Details

Job Location: Mountainside, New Jersey - Mountainside, NJ 07092
Salary Range: $40,000.00 - $50,000.00 per year

Job Responsibilities

• Become an expert on Corbett Exterminating’s services, pricing, and proposals.
• Always work as a positive team member.
• Be flexible when needed to assist a fellow team member.
• Cross train on various accounts.
• Maintain efficient notes on all customer calls.
• Respond to customers in a timely fashion.
• Always provide satisfactory responses to customer inquiries and problems.
• Investigate successful treatment plans for repeated customer problems by reviewing problem accounts with field managers.
• Regularly research and follow up on customer services, especially but not limited to unidentified insect service calls, repeat service calls relating to any pest, general problem accounts, etc.
• All follow‑up calls must occur before the end of the business day.
• Inquire why customers are canceling and attempt to save the relationship.

Qualifications

Experience: A minimum of 10 years’ experience in a high-level customer service, administrative or office assistant role.

Job Skills

• Ability to lead by example.
• Creating positive change.
• Ability to lead a team to achieve customer service success.
• Positive attitude and excellent communication skills.
• Commitment to Corbett Exterminating’s evolving culture.
• Must have at least 10 years of proven customer service experience.
• Must have the ability to navigate computer systems.
• Must be a quick learner in the event of a systems or process change/update.
• Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.
• Bi‑lingual (Spanish & English) is a plus.

Employment Opportunity Statement

We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability status, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, or any other protected factor by country, regional or local law. Our policies regarding recruitment, hiring, compensation, benefits, promotions, transfers, training, and all other personnel matters are free from discriminatory practices and are based on merit, qualifications, and abilities.