Patient Relations Coordinator - FLOAT

Position: Patient Relations Coordinator - FLOAT

Location: Jacksonville, FL

Job Id: 150

# of Openings: 0

Ackerman Urology, a private physician-owned practice , is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Patient Relations Coordinator is responsible for managing patient interactions, including answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additionally, the coordinator performs general office and receptionist duties, contributing to an efficient and welcoming healthcare environment.

This position serves as a float Patient Relations Coordinator and requires flexibility to work across our Mandarin, World Golf Village (WGV), and Middleburg locations based on operational and staffing needs. The coordinator must be adaptable and prepared to provide consistent front-office and patient support at each location as assigned.

Essential Job Functions

Provide professional telephone services, schedule appointments, and send reminders

Greet and check in patients, assist with paperwork, and enter information into the EMR system

Verify and update patient demographics and insurance eligibility, including obtaining prior referrals

Process co-payments and track patient financial responsibilities

Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests

Track and update physician schedules

Obtain, scan, and attach medical records to patient charts

Maintain the waiting room, ensure a welcoming environment, and prepare refreshments

Make reminder calls for labs, follow-ups, and upcoming visits

Generate daily clinical summaries and weekly demographic compliance reports

Obtain and upload patient photos for charts

Requirements:

Required

Associate’s or Bachelor’s Degree preferred

Strong organization, time management, and attention to detail

Professional, friendly, and confident interpersonal skills

Knowledge of medical terminology and insurance verification processes

Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment

Preferred

Medical office experience

Prior experience working in a medical office

Experience with multi-line phone systems and Electronic Medical Records (EMRs)

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