Space & Service Coordinator

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Space & Service Coordinator will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. Along with other FIRST team members, the Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company. This role is ideal for someone with entry-level experience wanting more exposure to the events industry.

Location: New York – This is a full-time, on-site role.

Handle multiple campuses event requests and assign event/meeting rooms to best optimize space

Assign team members (Event Managers and Event Service Specialists) to all digital and physical event requests

Responsible for managing the centralized intake queue for all physical and digital events within the region

Review each request to determine level of support needed and assign accordingly

Ensure appropriate updated calendar and information is available for all meeting and event requests

Solicit all appropriate information required for the approval process

Maintain up-to-date communications and pertinent information, including but not limited to approved changes applied to the group and documented conversations with Event Hosts, Event Team Leads and Event Managers

Monitor cancellations, room usage, and room availability to maximize revenues and client/guest satisfaction

Audit all assigned space and open space so that Event Leads can best communicate to business units

Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group

Seek new ways to make the intake processes more efficient

Contribute to reports on event volume, team capacity and general event data

What We Are Looking For

Bachelor's Degree preferred

Position requires up to 1 year of experience

Must be fluent in English

Experience working cross-functionally with all levels of stakeholders in a fast-paced environment

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases

Must be fluent in English

This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

United States Residents: The base salary range for this position is $56,988 - $65,536.This role is overtime-eligible in accordance with company policies.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

#J-18808-Ljbffr