Jobtailor
, AZ, United States / Global
Senior Workforce Analytics & Forecasting Analyst
- $85.000 - $105.000
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, AZ, United States / Global
Jobtailor is seeking a data-driven Workforce Analytics Specialist to transform operational data into actionable insights for our contact center teams.
You will build and maintain dashboards, run root-cause analyses, and collaborate on predictive models to improve forecasting, scheduling, and efficiency across the workforce.
Responsibilities include KPI tracking, capacity planning, and communicating findings to both technical and non-technical stakeholders for informed decision making.
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