Case Manager, Supportive Housing Program

Case Manager

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Stability Supportive Housing Program provides 60 units of scattered site supportive housing to chronically homeless single adults and adult families with a family member who has a serious mental illness and/or substance use disorder. The apartments are located throughout New York City.

What Does a Case Manager Do:

• Provide all contract-funded activities, including conducting Intakes, Assessments, Service Plans, Reassessments, Service Plan Updates, Accompaniment, Referrals, Advocacy, Housing Inspections, Case Conferences, and other program requirements.
• Complete all program documentation and enter client services into Client Track, ensuring records are accurate and up to date.
• Ensure clients are connected to and maintain primary medical care, and adhere to medical and medication treatment plans.
• Connect clients to needed services, such as, medical, mental health, substance use treatment, as well as, legal, entitlements, etc.
• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Function as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Escort clients to appointments (educational, medical, social service, etc.)
• Assist clients in completing applications for benefits and entitlements and monitors outcome of process.
• Collect all required documentation and create client files.
• Conduct a minimum one home visit per month
• Conduct program required unit inspections as required by funding source.
• Request Emergency Assistance to assist clients in paying clients' portion of utility bills, if needed.
• Input work orders into the system and follow-up on repairs, which may include contacting building management and coordinating between outside contractors and clients
• Monitor clients' living conditions.
• Respond immediately to emergencies and inform supervisor.
• Meet required monthly projections.
• Provide all required information for the completion of monthly program reports.
• Maintain clients' charts always audit ready.
• Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
• Participate in administrative and staff meetings as requested.
• Other duties as assigned.

What are the Qualifications for the Position:

• Bachelor's degree with one year of experience, or
• Associate degree with two years of experience, or
• High school diploma or GED with four years of experience

Minimum Experiences and Skills Required:

• Experience as described above, preferably in a mid-sized (250+ employees) organization working with persons with a histories of homelessness, mental illness, and/or substance abuse.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Preferred Qualifications:

• Bi-lingual English and Spanish.

Compensation: $54,672.80 annually

Status: Full-time (35 hours weekly)

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.