Customer Service Representative

Customer Service Representative# Customer Service RepresentativeOffice - Roseville, MI 48066## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryCustomer Service## DescriptionWe are looking for a dedicated and enthusiastic **Customer Service Representative** to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others. **Responsibilities*** Deliver outstanding customer support via phone, email, and chat* Conduct outbound calls to follow up with clients and address questions or concerns* Provide accurate product information, assist with order processing, and resolve issues* Handle cash transactions accurately and efficiently* Maintain detailed records of customer interactions through precise data entry* Use computer systems to track requests, feedback, and resolutions* Collaborate with team members to improve processes and enhance the customers’ experience## Qualifications* Previous experience in customer service or a client-facing role preferred* Strong proficiency with office software applications and accurate data entry skills* Bilingual skills are a plus and highly valued* Excellent communication, organization, and multitasking abilities* Positive attitude with patience, empathy, and professionalism when assisting customers #J-18808-Ljbffr