Operations Supervisor

Overview The Operations Supervisor provides leadership and supervision to a highly efficient, multi-station production department. This includes managing inventory and replenishment, overseeing the production process (including the intake of customer orders), and ensuring the timeliness and quality of order completion and delivery to customers. The Operations Supervisor also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes. This role supports both Inbound and Outbound Supervisors. Shift from 4 AM - 4 PM.

Responsibilities Supervise the day to day activities/mechanisms in accordance to the SOPs, holding a team of associates accountable to standards of safety, quality, and productivity

Actively contribute to the development of CIA direct reports

Keep safe and clean work environment

Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT

Responsible for associate level of safety, quality, and productivity performance

Solve and respond to daily issues

Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures

Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities

Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines

Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution

Implement specific objectives and performance measures for all shift personnel to maximize productivity

Lead fulfillment special projects, as needed

Accountable for achieving production objectives

Monitor all production and personnel statistics and reporting in support of the department operation

Reinforce policy and procedure compliance

Participates in the Recruiting and Selection process

Conducts performance reviews and implements corrective action as appropriate

Implementing performance improvement plans and disciplinary actions

Interacts with peers and related staff across all departments on the implementation of fulfillment strategies

Qualifications Bachelor’s degree in Engineering, logistics, Business, Operations or a related field or alternatively 2 years of demonstrated managerial experience leading teams

Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required

Strong analytical and problem-solving skills

Proficient in MS Word, Excel, and Power Point

Bilingual English/Spanish desired but not required

Ability to maintain a positive attitude while multi-tasking, managing, coaching and mentoring teams to be successful and work efficiently in a fast-paced environment

Strong process improvement skills (ability to develop and implement processes). Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills

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