Sr. ServiceNow Developer

Senior Information Technology Analyst - ServiceNowLocation: Los Angeles, CASchedule: Full-Time, 44/36 ScheduleWork Environment: On-SitePosition OverviewWe are seeking an experienced Senior Information Technology Analyst specializing in ServiceNow to provide senior-level application development, configuration, technical support, and production support for an enterprise ServiceNow environment. The primary focus of this position is supporting and enhancing the ServiceNow IT Service Management (ITSM) platform, including the Zurich Release. The successful candidate must also have working knowledge of ServiceNow Software Asset Management (SAM) and Governance, Risk and Compliance / Integrated Risk Management (GRC/IRM) modules. This is a hands-on technical position requiring a strong ServiceNow development and configuration background. The Senior IT Analyst will be responsible for developing and modifying workflows, configuring platform functionality, supporting production issues, and providing technical expertise as the ServiceNow environment continues to expand.Key ResponsibilitiesDevelop, configure, enhance, and support enterprise ServiceNow ITSM applications.Build and modify Service Catalog items and workflows using ServiceNow Flow Logic.Write and maintain Java/JavaScript-based scripts as required for ServiceNow development and workflow configuration.Create, configure, and modify: UI PoliciesUI ActionsFormsBusiness RulesDevelop and modify ServiceNow reports and dashboards.Provide production support for ServiceNow applications, including troubleshooting and resolving technical issues.Analyze requests for system modifications, enhancements, and new application functionality.Recommend and implement technical solutions based on business and user requirements.Perform application analysis, development, configuration, testing, and implementation.Prepare and maintain appropriate system and technical documentation.Provide technical guidance and expertise related to ServiceNow functionality and platform capabilities.Research evolving technologies and recommend improvements to existing systems, processes, and applications.Work collaboratively with technical teams, business stakeholders, and system users to ensure solutions meet operational requirements.Support multiple initiatives and development priorities within a growing ServiceNow environment.