Customer Care Representative

This range is provided by Woodside Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $75,000.00/yr - $85,000.00/yr

ABOUT WOODSIDE HOMES

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.

Now, Woodside has found its own place to call home as part of Sekisui House, a 50-year-old global company that has built more than 2.3 million homes, sharply focused on creating comfortable spaces as a part of ecologically sound communities. Sekisui House's financial and internal strength will help us introduce energy saving technologies and environmental standards that are new to the United States, along with the superior level of service that home buyers have come to expect from Woodside Homes.

To you, our customers, our promise remains unchanged: every decision we make when designing, building and delivering your home is thoughtful and smart… Better By Design.

Our Values:

· We have a Passion for our customers.

· We conduct our business with Integrity .

· Our environment is one of Teamwork and Trust.

· We pursue Excellence in everything we do.

· Being Good Stewards , we create value for our stakeholders through profits and growth.

THE ROLE

Job Overview:

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer. Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must.

Responsibilities (Including but not limited to):

Organizes and prioritizes written lists of warrantable items to be completed

Works closely with Sales, Purchasing and Construction Teams to ensure the timely and comprehensive follow-up to homeowner specifications and concerns

Manages warranty cost controls by having a complete knowledge of all scopes of work

Manages trade accountability, defines Woodside Homes warranty standards for buyers and works with Construction Superintendent on the delivery of completed homes

Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors

Verifies work progress and completion of assigned vendor tasks

Responsible for following up with customers to ensure complete satisfaction of warranty preservations

Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with Woodside policies and procedures

Candidates Will Need to Meet the Following Qualifications:

High school diploma or equivalent

Minimum of five years of customer service or construction experience

Highly adaptable and extremely quick thinking on their feet

Self-motivated with the ability to work independently.

Strong ability to multi-task

Outgoing, professional demeanor with the ability to establish and maintain effective relationships

Computer literacy and an understanding of accounts management tool like JDE, Hyphen or equivalent will be highly regarded

Minimum of 5 years' experience in a customer – facing role: with achievements in customer satisfaction metrics

Strong desire for continued growth and learning

Job Type: Full-time

401(k)

401(k) matching

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service : 5 years (Preferred)

Construction: 5 years (Preferred)

License/Certification:

Driver's License

Seniority level Seniority level Not Applicable

Employment type Employment type Full-time

Job function Job function Customer Service

Industries Construction

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