Operations Administrator

Primary Function:

The Operations Administrator supports daily business operations and helps maintain an efficient, well-organized work environment. This role delivers exceptional customer service to both internal and external customers, provides comprehensive operational support, and ensures accurate and timely completion of routine operational support tasks. By partnering closely with site leadership, production teams, and office staff, the role contributes to smooth workflow, reliable communication, and a positive experience for employees, cross-functional partners, and external customers.

Key Accountabilities: Office, Administrative & Customer Support (60%)

• Perform daily office administrative tasks as assigned.
• Provide timely, accurate, and service-focused support to both internal and external customers, ensuring internal partners receive the same level of priority, responsiveness, and professionalism as external clients.
• Answer all incoming calls and assist customers with a friendly service-oriented approach.
• Prepare customer statements and assist with customer-facing documentation needs.
• Maintain and update electronic and hard-copy filing systems.
• Prepare UPS/FedEx labels and manage all incoming and outgoing mail.
• Support production with various tasks related to organizing documents, labels, or customer data.
• Perform other duties as assigned by business leaders to support operational efficiency and a positive customer experience.

Accounts Receivable & Data Management (30%)

• Perform daily and month-end accounts receivable (AR) processing tasks with a focus on accuracy, timeliness and proper documentation.
• Prepare, review, and process customer invoices and credit card payments.
• Maintain and update customer master files.
• Enter daily units and other required data into spreadsheets and databases.
• Maintain accurate logs, databases, and business documents by scanning and filing digitally.

Project & Operational Support (10%)

• Identify opportunities to improve administrative processes and workflows.
• Support the development and implementation of Administrative SOPs, partnering with the appropriate leadership (including the Quality Engineer).
• Support cross-functional teams to ensure efficient operations and timely communication

Qualifications

Education & Certifications

• High School Diploma required, Associate degree in a related field preferred.

Technical Knowledge, Skills, or Experience:

Required Skills:

• Ability to visually inspect, read, and verify detailed data, documents, or equipment outputs on a screen or paper.
• Ability to perceive and comprehend auditory information or verbal instructions during meetings and phone calls.
• Ability to document, compose, and convey clear information and accurate notes in written formats.
• Excellent proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams).
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• High attention to detail and accuracy.
• Proactive, “can-do” approach to problem-solving.
• Strong interpersonal skills with the ability to build and maintain positive working relationships with internal teams and external customers.
• Ability to read, interpret, and follow Standard Operating Procedures routinely and accurately.
• Ability to handle confidential information with discretion and professionalism.
• Self-motivated with the ability to work independently and collaboratively.
• Must be able to read, write, and speak English fluently.
• Must be able to lift up to 20 pounds.

Required Experience:

• 3–5 years of administrative experience in a manufacturing environment.
• 3-5 years of accounts receivable experience in a manufacturing environment.
• 3-5 years of operational support experience in a manufacturing environment.

Target Salary Range: Based on experience and company guidelines.
Job Location: In-Office/On-Site – No Hybrid, No Remote.