Front Office Coordinator

Position: Front Office Coordinator

Type: Full-time

Location: OnSite, Boulder, CO

Business Hours: Monday to Friday, 9:00 AM 5:00 PM

Compensation: $19-$22 based on experience

About Us

Boulder Longevity Institute stands at the forefront of cutting edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our directpay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare, we're creating it.

Who Should Apply

Your most important qualification is a genuine interest in the work we are doing at Boulder Longevity Institute and a desire to contribute to the future of healthcare.

We welcome candidates from a wide range of backgrounds, including: Stay-at-home parents who are ready to return to the workforce and bring valuable life, organizational, and interpersonal experience to a professional setting; Individuals exploring a new career path and looking for meaningful, purpose-driven work; Those interested in transitioning into healthcare, even without prior medical or clinical experience; Experienced professionals who are not quite ready to retire and want to continue contributing in a dynamic, engaging environment; Candidates seeking a career change and an opportunity to grow within the rapidly evolving field of longevity medicine; People who are genuinely passionate about healthcare, wellness, client service, and helping others live healthier lives.

Who Should NOT Apply To This Job

You have no interest in helping change the future of healthcare

You're clocking in for a few months, not building a career here

Multitasking feels less like a challenge and more like chaos

Being the go-to scheduling guru who keeps a fast-paced clinic calendar organized, optimized, and running smoothly isn't your idea of a good time.

Client questions, last-minute scheduling changes, and the day-to-day coordination of a busy clinic are things you'd rather avoid than take ownership of.

Structure and routine cramp your style, you'd rather wing it

Documentation and process details make your eyes glaze over

Position Overview

We are seeking a detail oriented and hospitality minded Front Office Coordinator to manage the daily flow of the clinic and ensure a seamless experience for both clients and providers.

Key Responsibilities

Front Desk & Client Experience

Serve as the first and last touchpoint of the client experience, creating a warm, polished, hospitality-focused environment from arrival through departure

Greet and check in clients with professionalism, warmth, and attention to detail

Manage the full scheduling process, including booking, confirmations, rescheduling, and cancellations

Oversee client flow, room assignments, and provider scheduling support to keep the clinic running smoothly and on time

Anticipate client needs and proactively address questions, comfort, and logistical details throughout their visit

Handle payments and front desk transactions accurately and professionally

Keep the front office clean, organized, polished, and consistently presentation-ready

Administrative & Records

Maintain accurate and complete client records within the EMR system

Support client onboarding by collecting and organizing all required documentation

Maintain organized client tracking and follow-up systems to ensure nothing falls through the cracks

Manage OHP inventory, monitor stock levels, and maintain accurate counts

Coordinate shipping and fulfillment, ensuring orders are processed, packed, and sent accurately and on time

Communication & Team Coordination

Respond to client inquiries promptly with clear, helpful, and professional communication

Recognize when conversations require clinical, consultative, or operational support and elevate appropriatelyServe as a central point of coordination between clients, providers, and operations to ensure seamless communication and a smooth experience from check-in through checkout

Required Qualifications

Strong experience in front desk, administrative, or client facing roles

Genuine interest in longevity and cellular medicine, and enthusiasm for the work we do at Boulder Longevity Institute

Excellent organizational and multitasking skills

Strong verbal communication skills over the phone and in person

High attention to detail, especially with scheduling and documentation

Ability to manage a fastpaced, hightouch office environment

Must be able to work on-site in Boulder

Strong understanding of confidentiality and discretion, with a commitment to upholding healthcare privacy standards

Preferred

Experience in medical office operations, concierge services, patient coordination, hospitality, or other high-touch client service environments is a plus.

Familiarity with EMR systems, CRM tools, or scheduling platforms

Background in healthcare or wellness environments

What We Offer

Competitive pay, paid time off, sick leave, and 12+ paid holidays, including a week around Christmas and New Year's

In-house health and wellness benefits, including curbside provider consultations, an annual comprehensive lab panel, supplements, peptides, and discounted BLI services

Access to the Human Optimization Academy, quarterly InBody scans, infusion therapy, and additional wellness services

OHP Health supplements available at cost

Professional growth and development opportunities within the rapidly evolving field of longevity medicine

A collaborative, mission-driven team working at the forefront of longevity and cellular health

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