Information Technology Analyst

Job Description

Information Technology AnalystSacramento CA12+ monthsOnsite role with some remote optionRequired Skills/Experience:Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration.Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.Able to manage TSR ticketing that involves adding or deactivating call center agents.Experience working with JabberExperience with Cisco’s Instant Messaging and Presence (IM&P) servicesExperience with WebEx administration and maintenanceExperience deploying Jabber, IM&P, and/or WebEx is highly desirable.This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed.RegardsNaresh DamagallaWest Advanced Technologies, IncE: naresh.d@wati.

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WATI

Information Technology Analyst

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WATI