Network Engineer

Role: Network Engineer II (Not Security Engineer)

Work Mode: Remote

Timing

This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.

ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope:

Applies company policies and procedures to resolve a variety of issues

Works on problems of moderate scope

Receives general instructions on routine work and detailed instructions on new projects

This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.

ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time .

Your Roles and Responsibilities:

Major duty:

• Serving as the first point of defense for all network-related incidents, providing 24x7network support for production and corporate network.

Technical skills:

• Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services.

Daily jobs:

• Proactively monitor production network health, assess potential risks and take

mitigation actions to ensure quick service restoration.

• Deliver customer-centric support through multiple communication channels.

• Create and update standard operating procedures (SOPs) for network changes

management, issue analysis and mitigation strategies

Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

Troubleshooting network issues and outages

Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

Handle multiple vendor switch on various servers in dealing with hardware/software issues

Handle traffic, and any queries raised by ISP/Partners

Provide support for any incidents such as input errors, CRC, RMA etc.

Work directly with ISP/Vendors on fixing any issues related to network

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

This is a shift-based position and may include weekend or swing shifts.

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 5+ years’ related experience and/or training; or equivalent combination of education and experience

Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Familiarity with content delivery networks and internet peering strategies

Understanding of server hardware technologies relative to content delivery performance and capacity

CCNA or equivalent

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers