IT Trainee

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

We are excited to welcome a new class of trainees to our exceptional team in November 2026! Participate in our12-week, in-houseIT TraineeProgram, designed to provide hands-on experience in:

Our customer service approach

Active Directory user and group management

Printer and peripheral installations

New desktop setups

Office 365 administration

Basic server maintenance and administration

Customer network audits

First-level security incidents (phishing, SPAM, Dark Web alerts)

Responding to client tickets via phone and email

Other duties as assigned

Responsibilities

Support administrative and general office tasks

Assist with IT services and projects, including on-site deliveries and equipment drop-offs

Helpmaintainan organized office environment and support team efficiency

Learn and navigate our ticketing system, a key part of our business operations

Complete self-paced technical training modules and certifications

Availability to work full-time (40 hoursper week) for the full 12-week program

Associate, Bachelor’s, or Graduate degree in Information Technology, or equivalent hands-on experience, is a plus

Technical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900)is a plus

Prior experience in a help desk or related IT environmentis a plus

Strong motivation to learn and advance professionally

Excellent organizational, time management, analytical, and problem-solving skills

Clear written and verbal communication abilities

Proficiencyin Microsoft Office

Must be 18 years of age or older

Must have unrestricted authorization to work in the U.S.

Essential Functions include the ability to occasionally lift and carry items weighing up to 30 pounds, as well as perform tasks involving standing, walking, bending, reaching, pushing, pulling, and moving office equipment, boxes, supplies, and other materials. Some physical activity may be involved during office moves, deliveries, workspace setup, and other projects as needed.

Paid internship

Paid training and certifications

Weekly check-ins to track progress and provide mentorship

Small class size (5-6 participants) for personalized support

Opportunity for a full-time role as a Desktop Support Specialist upon successful completion of the program

Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.

Commitment to Inclusion:

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protectedcharacteristic.

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