OFFICE ADMIN/RESERVATIONIST

Job Description Job DescriptionDescription: Job Summary

We are seeking a highly organized and professional Office Administrator / Reservationist  to support our restaurant operations and guest services. This role is responsible for managing reservations, responding to guest inquiries, assisting with event contracts, and maintaining organized administrative systems within the office. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven environment.

Responsibilities

Respond to guest inquiries via email and phone in a timely and professional manner

Manage reservation requests and assist guests with booking questions

Address guest concerns and direct issues to the appropriate management team when necessary

Prepare and complete contracts for prix fixe parties and group dining reservations

Track and document contracts and reservation details in Excel spreadsheets

Print restaurant and event menus as needed

Maintain office organization, files, and documentation

Monitor and maintain office supply inventory

Provide general administrative support to the management team

Requirements: Education, Experience and Skill Requirements

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Qualifications Strong communication and customer service skills

Open Table Experience a plus

Excellent organizational and time management abilities

Proficiency in Microsoft Excel and email platforms

Ability to multitask in a fast-paced hospitality environment

Attention to detail and strong problem-solving skills

Previous hospitality, reservations, or administrative experience preferred