Purple Drive
Irving / Global
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Irving / Global
Purple DriveJob Title: System AdministratorLocation: Irving, TXJob Summary: We are looking for a System Administrator with hands-on experience in Five9 and Genesys PureCloud (Genesys Cloud CX) platforms. The role involves managing, configuring, and supporting contact center systems to ensure smooth operations and high availability.Key Responsibilities:Administer, configure, and maintain Five9 and Genesys PureCloud platforms.Manage user accounts, profiles, queues, and routing rules.Monitor system performance and troubleshoot issues related to telephony, IVR, and call flows.Coordinate with vendors and internal teams to resolve technical problems.Implement system updates, patches, and integrations as needed.Prepare documentation and provide user support/training when required.Ensure compliance with security and operational standards.Required Skills & Experience:Hands-on experience with Five9 and Genesys PureCloud administration.Strong understanding of contact center technologies (IVR, ACD, call routing, reporting).Basic knowledge of networking, VoIP, and SIP protocols.Experience in troubleshooting and resolving technical issues.Good communication and problem-solving skills.Preferred Qualifications:Prior experience in a call center or telecom support environment.Knowledge of integrations with CRM or third-party tools.
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