Service Technician I

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities

Hibernia and Wyndham Ridge (Columbus, OH) Units - 172

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

Position Overview

The Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held’s continued success and reports directly to the Operations Manager.

Key Responsibilities

Regulatory and Policy Compliance

• Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.

Maintenance And Repair Responsibilities

• Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
• Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
• Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Perform on-site work to preserve and enhance asset appearance and functionality.

Team Coordination and Communication

• Provide daily progress updates and communicate frequently with the operations team.
• Coordinate and complete tasks in alignment with broader departmental priorities.
• Resident and Vendor Relations
• Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors.
• Assist in ensuring a positive resident experience through timely service and proactive maintenance.

Grounds and Facility Support

• Maintain the cleanliness and safety of grounds and common areas.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Administrative and On-Call Duties

• Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time.
• Participate in the maintenance on-call rotation to handle after-hours emergencies.
• Perform other duties as assigned by the Service Manager.

Education, Experience, And Skills

• Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Provide your own hand tools including but not limited to power drills, impacts, and all non[1]powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Above-average oral communication skills.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.