Billing Representative

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Job Summary

With limited supervision, this role performs a variety of analytical billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow.

Essential Duties and Responsibilities

Following standard operating procedures, this role is responsible for analyzing a portfolio of National Account customers with low to medium complexity revenue clients

Analysis of billing transactions & processes to understand trends ensuring completeness and accuracy

Provides proper review and management of unbilled charges.

Interacts with customers or other division staff/management to resolve billing discrepancies.

Communicates effectively with internal and external customers via all channels

Assists peers with Analysis of client audits where required to meet billing timelines

Performs detailed client audit reviews upon request.

Processes uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for various clients.

Coordinates with billing team to provide guidance, direction & feedback.

Complies with all applicable Sarbanes Oxley (SOX) requirements for audit reviews.

Collaborates and partners with peers to support goals and team cohesiveness.

Completes special projects as assigned or needed.

Understanding of vendor invoicing (WM and 3rd party) and reconciliation.

Maintains a focus on overall quality of work.

Supervisory Responsibilities

This job has no direct supervisory duties

Qualifications

Education and Experience

Education: 2 or 4 year degree from an accredited institution; extended work experience would be considered towards education

Experience: 1 year of relevant work experience in Billing or Accounting

Certificates, Licenses, Registrations or Other Requirements

None required

Other Knowledge, Skills or Abilities Required

Ability to identify and resolve problems in a timely manner and be able to successfully articulate root cause

Can gather and analyze information skillfully.

Able to develop alternative solutions to problems, work well in group problem solving situations, and use reason even when dealing with emotional topics.

Can easily adapt to changes in the work environment with the ability to change approach or method to best fit the situation. Must be able to deal with frequent change, delays, or unexpected events and hold composure under pressure

Ability to work independently as well as collaboratively.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent

Must have a basic understanding of all Microsoft 365 products specifically Microsoft Excel

All candidates MUST possess excellent verbal, written and professional communication skills.

Knowledge of Waste Management services, policies, and system interfaces is a plus.

Work Environment

Normal setting for this job is: Hybrid - In Office Monday thru Thursday with work from home on Fridays

The expected base pay range for this hybrid position is $21.25-23.25. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

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