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The Juris Agency

Los Alamitos / Global

Customer Service Representative

  • $38.000 - $52.000

Job Summary

Salary Range:
$38.000 - $52.000
Apply Now

Job Description

Job Description


If you are organized, positive, and enjoy helping clients, we would love to meet you!

What We’re Looking For:

  • Customer service experience
  • Strong communication skills
  • Organized and detail-oriented
  • Insurance experience is a plus (but we can train the right person)

Benefits


  • Paid Time Off (PTO)
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Retirement Plan
  • Bonus Opportunities

Responsibilities


  • Assist clients with policy questions and service requests
  • Issue Certificates of Insurance (COIs)
  • Process endorsements and policy changes
  • Support our account managers and sales team
  • Provide excellent client experience

Requirements


  • Strong skills in Customer Service, Customer Support, and Customer Experience to fulfill client-focused responsibilities
  • Ability to assess and maintain high standards of Customer Satisfaction
  • Proficient in managing relationships and delivering excellent Customer Service as a Customer Service Representative
  • Outstanding communication and interpersonal skills to work effectively in a team-oriented environment
  • Basic understanding of insurance and financial products is preferred but not required.
  • Multi-lingual skills (e.g., English, Farsi, Cantonese, Mandarin, Spanish) are a significant advantage
  • Ability to work on-site at our San Jose, CA office
  • High school diploma or equivalent required; additional education or certifications are a plus
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