Client Services Representative

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

Receive and place calls to clients for the purpose of scheduling

Prioritize multiple tasks in a calm, organized manner

Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc

Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments

Utilize hospital computer systems to document medical records and communicate with clients and teammates

Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures

Excellent customer service skills and an exceptional level of communication in a professional manner

Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures

Maintain a positive attitude in all interactions with clients, pets, and other teammates

Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

Utilizing standard office/business equipment

Knowledge of veterinary medical terminology and procedures

Flexible schedule, including some weekend and holiday shifts

Ability to work independently on assigned tasks as well as to accept direction on given assignments

Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

Proficient computer skills and ability to learn veterinary practice management software

Detail-oriented

Ability to handle stressful situations

Must be organized and display strong communication skills

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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