Administrative CoordinatorThe mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.Learn more about Louisiana Department of HealthMake a meaningful impact serving the public and protecting Louisiana's vital records! As an Administrative Coordinator with the Center for Vital Records and Statistics, you'll play a key role in supporting essential services that impact individuals and families across the state. From assisting the public and vital record partners to reviewing records for accuracy, processing confidential documents, supporting marriage license services, and ensuring compliance with Louisiana law, this career progression opportunity offers diverse responsibilities and room to grow. If you're detail-oriented, customer-focused, and ready to build a rewarding career in public service, we encourage you to apply!An ideal candidate should possess the following competencies:Accepting Direction: The ability to be open and willing to follow guidance or instructions.Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.Minimum Qualifications:Two years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.Job Duties and Other Information:Job Duties:Provides prompt, professional, and courteous customer service by answering a high volume of telephone inquiries regarding vital records services, fees, eligibility, disclosure requirements, and applicable Louisiana laws.Provides advanced technical assistance regarding vital record amendments by researching complex inquiries, explaining correction procedures and documentation requirements, and determining when matters require escalation.Utilizes the Louisiana Electronic Event Registration System (LEERS) to research records, process cases, verify application and amendment status, document customer interactions, and ensure timely routing of requests.Assists walk-in customers and processes vital record requests by reviewing identification, determining legal authority to access confidential records, verifying fees and payments, and routing incomplete or eligible requests for processing.Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, identifying discrepancies and communicating with hospitals, physicians, funeral homes, clerks of court, and other record originators to resolve issues.Issues, accepts, and records marriage licenses in accordance with Louisiana laws and regulations; provides technical assistance to clerks of court, officiants, judges, clergy, and the general public.Provides training and mentorship to newly hired staff on customer service standards, telephone etiquette, LEERS navigation, call handling procedures, and Vital Records policies and procedures; assists with inventory, records management, mail processing, and other departmental activities.Position-Specific Details:Location: Office of Public Health / Bureau of Vital Records / Orleans ParishAppointment Type: This position will be filled as a Probationary appointmentCost Center: 3262307310Position Number(s): 56026How To Apply:No Civil Service test score is required in order to be considered for this vacancy.To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.For information on how to check your application status and understand status updates, please click HERE (Download PDF reader).Contact Information:Shambrielle
[email protected] Department of Health (LDH)Division of Human ResourcesPO Box 4818Baton Rouge, LA 70821225-342-6477This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.BenefitsLouisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:Insurance Coverage More information can be found at https://info.groupbenefits.org/Parental Leave – Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspxHolidays and Leave – State employees receive the following paid holidays each year:New Year's DayMartin Luther King, Jr. Day,Mardi Gras,Good Friday,Memorial Day,Independence Day,Labor Day,Veteran's Day,Thanksgiving Day and Christmas Day.Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their systemTeacher's Retirement System of Louisiana (www.trsl.org),Louisiana School Employees Retirement System (www.lsers.net), among others
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