Client Service Coordinator

The Flood Law Firm is seeking a professional, organized, and client-focused Client Service Coordinator to join our team at our new Glastonbury office.

As the first point of contact for clients and visitors, this individual will play an important role in creating a welcoming and professional environment while ensuring the smooth operation of our front desk, conference rooms, and daily administrative functions.

The ideal candidate is personable, dependable, detail-oriented, and comfortable balancing multiple responsibilities in a busy professional office. We are looking for someone who takes pride in providing excellent client service, anticipates needs, and can independently manage the day-to-day responsibilities of the front desk.

Responsibilities:

Front Desk & Client Experience

• Greet clients, visitors, and vendors in a warm, professional manner and direct them to the appropriate team member.
• Answer incoming telephone calls promptly and professionally, transfer calls, and take accurate messages.
• Assist clients visiting the office to sign documents, following established firm procedures and coordinating with the appropriate legal team members.
• Maintain a welcoming, organized, and professional reception and waiting area.
• Coordinate depositions, client arrivals, and appointments with attorneys, paralegals, and other team members.

Conference Room Management

• Manage conference room reservations and coordinate availability for client meetings, depositions, mediations, and other firm activities.
• Prepare conference rooms before meetings, ensuring they are clean, organized, and properly stocked.
• Ensure refreshments, office supplies, and meeting materials are available as needed.
• Reset conference rooms promptly following meetings.
• Coordinate with appropriate team members regarding technology, equipment, and special meeting arrangements.

Mail & Administrative Support

• Open, sort, scan, and distribute incoming mail in accordance with firm procedures.
• Ensure documents are scanned accurately and routed to appropriate team members in a timely manner.
• Handle incoming packages and deliveries.
• Maintain confidentiality and security when handling client information and legal documents.
• Assist with document preparation, printing, scanning, and other administrative tasks as needed.
• Monitor and replenish front desk, conference room, and common-area supplies.
• Communicate office maintenance, supply, and operational needs to the appropriate team members.

Qualifications:

• Prior receptionist, front desk, administrative assistant, or office services experience preferred.
• Excellent interpersonal and communication skills and a strong commitment to client service.
• Professional, energetic, and welcoming demeanor with a positive attitude and a genuine passion for providing excellent client service.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Ability to work independently, take initiative, and anticipate client and team needs.
• Proficiency with Microsoft Office, email, and general office equipment.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Paid Time Off (PTO): Enjoy 3 weeks of PTO each year, which includes sick time, providing you with the flexibility to rest and recharge. After your first year with us, earn an additional 1 week of PTO for a total of 4 weeks annually.
• Paid Holidays: Benefit from 8 recognized paid holidays which includes a floating holiday of the employee’s choice.
• Health Insurance: Receive fully paid medical insurance, with comprehensive coverage to ensure your health and well-being.
• Additional Benefits: Choose from additional benefit options such as dental, vision, and short-term disability insurance to tailor your coverage.
• Employee Assistance Program (EAP): Gain access to a variety of support services for personal and work-related matters.
• Professional Development: We invest in your success with opportunities for professional development and participation in employee appreciation events.
• 401(k) Plan Eligibility: After 12 months with us, you’re eligible to participate in our 401(k) plan, with generous matching contributions.

Why The Flood Law Firm?

• Impactful Work: Make a real difference in the lives of our clients.
• Growth Opportunities: Continuous professional development and growth.
• Supportive Environment: Work with successful trial attorneys who mentor and guide you.
• Top Workplace Recognition: Join a team that’s been voted a Top Workplace, celebrating our culture of respect, collaboration, and excellence.

Salary: $24 - $27 per hour, depending on experience.