DataStage Support

Job Description

Must Have Technical/Functional Skills

Primary Skill: IBM DataStage, Oracle, SQL

Preferred: UI -Linux shell script, Autosys

Experience: Minimum 10 years

Roles & Responsibilities

• Provide Level 2/Level 3 production support for IBM DataStage ETL applications.
• Monitor daily ETL batch jobs and ensure successful completion within defined SLAs.
• Analyze, troubleshoot, and resolve production incidents, job failures, and data discrepancies.
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
• Monitor data loads, file transfers, scheduler jobs, and downstream system integrations.
• Coordinate with business users, application teams, database administrators, and infrastructure teams for issue resolution.
• Support release deployments, production migrations, and post-implementation validations.
• Handle service requests, incident tickets, problem tickets, and change requests in accordance with ITIL processes.
• Develop and maintain operational runbooks, SOPs, support documentation, and knowledge articles.

Generic Managerial Skills, If any

• Incident Management, Problem Management, and Change Management experience.
• SLA monitoring and production support governance.
• Experience performing Root Cause Analysis (RCA).

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $100,000 - $125,000 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE