Customer Service Representative

Customer Service Representative Location: Akron, OH

Shift: 1st Shift | 7:00 AM–3:00 PM

Position Overview We are seeking a reliable and detail-oriented Customer Service Representative to join our team in Akron. This position provides customer support, processes orders, performs data entry, and works closely with other departments to ensure accurate and efficient service.

Responsibilities Answer incoming phone calls and provide excellent customer service

Accurately enter and process customer orders

Perform data entry and maintain accurate customer records

Use Microsoft Excel and computer systems for daily tasks

Communicate with customers and internal departments to resolve issues

Follow up on orders and customer requests as needed

Assist with general office and administrative duties

Maintain accuracy and attention to detail in all work

Qualifications & Requirements Previous customer service, office, order entry, or administrative experience preferred

Strong computer and data-entry skills

Basic to intermediate Microsoft Excel knowledge

Excellent verbal and written communication skills

Strong attention to detail and accuracy

Ability to multitask and prioritize in a fast-paced environment

Dependable, professional, and team-oriented

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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