Desktop Support Engineer II

The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.

Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers

Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers

Responsible for anti-virus software management, threat assessment, and remediation

Implement and administer security audits and vulnerability scanning

Configure and manage user accounts in Active Directory and Exchange

Test, plan, and deploy software and OS updates

Build and perform system images and application packages for macOS and Windows systems

Design, engineer, and deploy new workstation solutions and enhancements

Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements

Create and maintain documentation as it relates to workstation architecture

Update requests in the ticket system to include customer contact information, work logs, and knowledge base

Research software and system products

Other duties and projects as assigned

Qualifications and Skills:

3+ years of relevant work experience in a Tier 2 desktop support role

3+ years of advanced End-User Device Management and Troubleshooting

3+ years of experience in managing macOS

3+ years of experience in managing Windows OS

3+ years of JAMF experience

Experience troubleshooting standard hardware issues and running diagnostics

Experience installing, troubleshooting, and maintaining peripherals

Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems

Proven experience with workstation system planning, security principles, and general software management best practices

Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products

Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance

Ability to prioritize and execute tasks in a high-pressure environment

Excellent written, oral, and interpersonal communication skills

Experience working in a team-oriented, collaborative environment

Why Join RE/MAX?

As a leader in the real estate industry, RE/MAX is committed to delivering exceptional experiences for its agents, franchisees, and customers. Join a team of passionate professionals dedicated to innovation, collaboration, and success.

This position is ideal for someone who loves analyzing data, solving problems, and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate industry!

$71,250 - $82,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

Competitive Medical, Dental, and Vision benefits

Retirement plans with optimal company match

Educational Assistance

Mental Health support program

M.O.R.E. Events offered in-person and virtually

Employee Resource Groups

Community Engagement

Diversity, Equity, and Inclusion

Parenting

Remote

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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