IT Support Technician - Desktop & Classroom Technology

Job Description

Job Title: IT Support Technician

Position Overview

Build a strong foundation in IT while supporting faculty, staff, and students in a collaborative technology environment. This role focuses on frontline technical support, workstation deployment, classroom and audiovisual technology, and day-to-day endpoint support while working alongside experienced IT professionals.

What You'll Do

Provide frontline technical support in person, remotely, and through a service request process

Troubleshoot Windows and macOS computers, software, user accounts, printers, peripherals, and connectivity issues

Set up workstations, replace equipment, assist with employee onboarding/offboarding, and support office moves

Support classroom, conference room, and audiovisual technologies including displays, projectors, microphones, cameras, speakers, and conferencing systems

Perform routine equipment checks to help ensure classrooms and meeting spaces are ready for use

Assist with computer deployment, approved software installation, peripheral configuration, device enrollment, and operating system updates

Help maintain technology inventory, standardized workstation configurations, and documentation

Escalate complex technical issues to senior IT staff when appropriate

Required Qualifications

High school diploma or equivalent

Demonstrated knowledge or experience supporting computers, technology, or end users

Basic knowledge of computer hardware, software, operating systems, and peripherals

Ability to troubleshoot common computer and technology problems

Familiarity with Windows environments

Strong customer service, communication, and interpersonal skills

Ability to learn new technologies and follow established technical procedures

Preferred Qualifications

Associate degree or technical certification in Information Technology, Computer Science, Information Systems, or a related field

Familiarity with one or more of the following:

Windows 10/11

macOS

Microsoft 365

Basic networking concepts

Active Directory

Microsoft Intune

Jamf

Mobile devices

Classroom or audiovisual technology

Microsoft Teams, Zoom, or similar conferencing technologies

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

Group Health (Medical, Dental, and Vision)

Paid Time Off

Paid Holidays

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Wellness programs

a variety of other perks.

Our success as a company is built on inclusion and diversity.

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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