Help Desk Specialist with TS/SCI

Help Desk Specialist IIExecutive Summary: Our organization is seeking a Help Desk Specialist II to support the Department of the Air Force in Washington, DC. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M IAT Level II certification standards.Position Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This role requires strong troubleshooting skills, adherence to security standards, and knowledge of hardware, software, and network environments within a high-security setting.Key Responsibilities:Respond to and resolve technical issues via phone, email, and onsite support.Identify, research, and document resolutions in the organization's solutions database.Install, configure, and maintain commercial software and related upgrades.Install and configure computers, monitors, network infrastructure, and peripherals.Maintain and repair PCs, laptops, and Windows desktop applications.Support hardware and software installation based on established computing standards.Set up new users within IDAM and manage multi-level security LDAP profiles.Monitor and enforce all IT policies and security procedures.Required Qualifications:Minimum 5 years of experience in Information Technology or a related field.Bachelor's degree in Computer Science, Information Technology, or equivalent experience (4 additional years may substitute for a degree).DoD 8140/8570.01-M IAT Level II certification required within 6 months of hire.Active TS/SCI security clearance with eligibility for access to Special Access Program Information.Willingness to undergo a Counterintelligence polygraph examination.Preferred Qualifications:SAP system experience.Location: Washington, DC. Clearance Level: Active TS/SCI.