SecOps Manager

Security Operations ManagerResponsible for the operation, performance and availability of all systems within PFFCU infrastructure. The primary focus will be on Information Security and some Networking Security technologies throughout the organization. The position is responsible for the operation, performance, and availability of the Credit Union's core security systems. He/She is also responsible for handling of security systems and projects of all levels of complexity. This is a Leadership position – in addition to the aforementioned operational responsibilities, this position will provide mentorship, guidance, performance monitoring, and escalated support to all IT/IS teams.This position will take ownership through hands on work and for managing and supporting PFFCU enterprise systems, including design, implementation and support. Must possess hands on ability to execute creative solutions to complex problems. Must be able to balance the ability to work independently and be the leader of a high performance team. Professionally interact with user groups while keeping Senior Information Technology management fully appraised of the status of his/her projects.The Manager of SecOps will report to the SVP IT and will work closely with all IT/IS Systems department staff to assess and reduce information security and network risks and to ensure compliance with established financial institution regulations. This role is responsible for all aspects of daily Alert Monitoring and Reporting, Security Information and Event Management (SIEM), Web content filtering, Nessus, Annual Risk Assessment Assistance, Quarterly Logical Access Reviews, Audit Response Assistance, CSW, ISE, AMP, Trellix, MS Defender, Fireye NX and CMS, RSA, Okta, StealthWatch, Security Policy maintenance and mentoring of team members.Responsibilities/Tasks:Hardware Architect and Hands-on engineering and management of all PFFCU Security and Networking systemsPerformance and Tuning of Security infrastructureSecurity implementation throughout the InfoSec infrastructureReview and Maintenance of daily jobsSecurity and Hardening recommendations/reviews/audits of all PFFCU infrastructureMaintain, configure and update the InfoSec infrastructure systems to ensure security, reliability and performanceAnalyzing and monitor system capacity and performance for upgrades and expansionAssist in managing the budgeting and business plans for his/her areaProblem resolution at all levels for the InfoSec infrastructure while documenting root cause and performing corrective actionDocument and Diagram current and future expansion of systems and security through thoughtful analysis and reviewMentoring staff and building a cohesive teamWork in conjunction with third party vendors to expedite resolutionDevelop a working knowledge of the business side of PFFCU and be able to interface effectively with all user areas.Perform systems analysis of all software/hardware modification including vendor software releases/patches and user requests for change in a timely and proactive mannerRevising and updating IT departmental procedures as it applies to InfoSec infrastructure, scheduling, tuning and maintenanceDocumenting internal support processes and proceduresDesigning and implementing processes to ensure high availability of all systems and take immediate control of production problems and drive them to resolutionWorking with the SVP IT to determine departmental prioritiesWhen appropriate engaging outside contractors with proper technical expertiseEnsuring timely completion of projects and deploymentsOther duties as assigned by the SVP ITQualifications:15+ years hands on InfoSec with some networking infrastructure experience (design and implementation)Project management skills are a must7+ years in Management and LeadershipDemonstrated advance networking experience with TCP/IP, UDPDemonstrated advance experience with Web/Content Filtering, IPS, IDS, XDR platforms, Nexus, Vulnerability Management and advance security technologiesExperience working with vendors on multiple levels (ordering, provisioning and engineering)Bachelor's degree in technical field; or related experience and/or training; or equivalent combination of education and experience is requiredMust possess effective written and verbal communication skillsMust possess knowledge of monitoring technologies/methods relating to InfoSec/Networking systemsMust possess a high level of comfort with debugging complex issuesMust possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environmentStrong understanding of all aspects of InfoSec Systems as well as strong technical aptitude and problem-solving skills are needed to perform this job successfullyAbility to meet deadlines and concurrently manage multiple projects.Skills/Knowledge/Abilities Required:In depth working knowledge of a variety of network perimeter security technologies including:Web Filter (ForcePoint)Intrusion Detection/ Protection SystemsDLP - Network Based Data Loss PreventionVulnerability Scanners (Nessus)Zero Day technologies (FireEye/Trellix)Email security technologiesCisco Secure Workload (CSW)Cisco Identity Services Engine (ISE)Security Information and Event Management (SIEM)XDR solutions (Cisco AMP, Trellix, MS Defender)FireEye (NX and CMS)MFA (Okta and RSA)StealthWatchWorking knowledge of Security Risk Assessment Methodology, Vulnerability Analysis and strong knowledge of SIEM technologyMonitor and maintain network security appliances to ensure the integrity of all systems from both internal and external entities.Accurately document current and future InfoSec systems configuration and changes following PFFCU's change control guidelines.Tier 3 problem escalation contact including rotating afterhours supportDevelop a working knowledge of the business side of PFFCU and be able to effectively interface with staff using the technology.Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframesWorked with third party service providerAbility to handle multiple projects at the same timeAbility to think logically and visualize abstract conceptsAbility to prioritize multiple tasksAbility to work varying hours, sometimes includes evening and weekend work