To-Go Shift Supervisor

Pay Range (based on experience): $21.00 - $25.00 per hour.

Benefits For This Position

• Competitive pay
• Flexible scheduling
• Paid on-the-job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

Benefits for Qualifying Team Members

• 401(k) retirement plan (based on hours worked)
• Medical, dental, and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for a full-time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and ensuring necessary components are included for each order, as well as handling cash.

Job Responsibilities

• Fast, friendly, efficient, and courteous customer service to every customer whether online, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Reviews orders with the guest (at pick-up or upon delivery) and/or with the delivery driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively opens and securely closes the restaurant, establishes prep needed and assigns to staff, and completes all responsibilities for each shift.
• Supervises training of new team members, coaching and mentoring team members on culinary techniques and skills.

Job Requirements

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain a food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system, and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.