Customer Service Associate

Major Areas of Responsibility/Essential Functions

Build strong relationships with customers by providing superior service and attending to all their needs in a polite, timely and friendly manner.

• Process customer orders and follow up to ensure fulfillment.
• Analyze customer's needs, respond or refer to other departments.
• Provide updates to internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support customers that are more complex or critical or utilized in customer relationship building.
• Perform multiple tasks in a fast-paced work environment.

Specific Responsibilities

• Receive order requests from customers via telephone, fax, and e-mail,
• Redirect calls when necessary, answer questions relating to product pricing and availability.
• Enter orders into an order entry system, arrange payment and shipping, and generate invoices.
• Process credit card payments in a timely manner.
• Assist customers with RMA’s and warranties.
• Act as customer care advocate for critical customers.
• Demonstrate knowledge of complete product line when assisting customers with their selection and order.
• Cross-check completed orders with co-workers to ensure data integrity.

Required Knowledge, Skills and Abilities

• Detail oriented. Demonstrates a high degree of accuracy to ensure proper billing and shipment procedures are followed.
• A sense of urgency in responding to customer requests and meeting their demands in a timely manner.
• Superior communication skills and ability to function in a team environment.
• Ability to handle multiple tasks in a fast-paced environment.
• Prior data entry experience is a major plus.

Education and Experience

High school diploma, or equivalent, plus 2-5 years of experience in a customer service capacity. A practical knowledge of Microsoft Word, Excel, and related software applications is needed. Knowledge of an ERP (enterprise resource planning) system is highly desirable.

Physical Demands

None specified.

Work Environment

Hybrid work options available.

Benefits

• Health, Dental, Vision
• Employer Paid Life/STD/LTD
• 401K + Company Match
• Employee Stock Purchase Program
• Educational Assistance
• Competitive PTO Package & Paid Company Holidays
• Wellness Program

Behavioral Assessment

In addition to supplying us with your resume, we ask that you take our Behavioral Assessment through Predictive Index by going to the following link:

https://assessment.predictiveindex.com/B3WV/8eed55fa-2d82-4028-8f45-9163d494feb1?type=candidateba

Tips

• Complete the assessment in a quiet place, free from interruption, in one session
• Take as much time as you wish to complete this assessment— typically takes <7 minutes
• Please use one of the following browsers: Internet Explorer, Firefox, Safari, or Chrome

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.