Senior Application Support Engineer

Description This position will be working for the firm’s Application Support Technology team and will provide support across multiple business units. It will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed. The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines.

Responsibilities Monitor and support production systems, integrations, and data pipelines

Troubleshoot application, data, and integration issues across enterprise platforms

Manage and resolve incidents using ITIL-based practices, lead root‑cause analysis when needed

Support user access, provisioning, and platform administration

Partner with development teams, business analysts and vendors to resolve issues and implement improvements

Assist with releases, system upgrades, and environment maintenance

Respond to business data inquiries and operational support requests

Maintain documentation and standard operating procedures for recurring issues

Identify opportunities to improve monitoring, automation, and support processes

Manage and prioritize support queues (ServiceNow)

Contribute to business continuity and disaster recovery planning and testing

Demonstrate strong time‑management skills and ability to prioritize multiple support requests effectively

Maintain a proactive approach to learning new technologies and continuously developing technical skills

Qualifications 5–7 years of experience in application or production support within enterprise environments

Proven ability to thrive in fast‑paced, high‑performing team settings

Strong analytical and troubleshooting skills with a focus on complex system issues

Experience managing incidents end‑to‑end and collaborating effectively across cross‑functional teams

Hands‑on experience supporting Workday Financials and/or HCM, including EIB, custom reports, and scheduled processes

Demonstrated ability to diagnose and resolve Workday integration errors and warnings

Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately

Proactive problem‑solver focused on reducing recurring issues and improving user experience

Ownership of case management processes, including coordinating with vendors to elevate and resolve product defects

Self‑motivated and resourceful, with the ability to independently research and troubleshoot issues before escalation

Preferred: Salesforce experience, including administration or data management

Familiarity with integration tools and job schedulers

Knowledge of ITIL practices

Experience with scripting or BI tools

Experience with Workday Studio

Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking)

Exposure to AWS

Working knowledge of SQL

Financial services experience

Workday Certifications (a plus)

Compensation and Benefits Expected Annual Base Salary: $125,000 – $145,000. Base salary will be determined by a range of factors including role, function, level, experience, and location. The position may be eligible for a discretionary annual bonus based on individual impact, team, and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Equal Employment Opportunity Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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