Member Service Representative I (Teller)

Member Service Representative I (MSR I)

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members' financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.

We're based in Columbus, with an additional branch office located in Reynoldsburg.

EFCU is looking for a Member Service Representative I (MSR I) for our Columbus Mound Street branch. Pay Range starting at $17.50 / hour.

The Member Service Representative I (Teller) is often the first person members see or speak with when they visit, call, or use the drive-through. This role plays an important part in creating a positive and professional experience for every member.

You will handle financial transactions accurately, answer questions, and help connect members to the right services. Every interaction should reflect respect, accuracy, and a commitment to doing what's right.

This is an in-office position. Candidates must live in the Columbus area and have reliable transportation to the branch.

Responsibilities:

• Cash checks and provide withdrawals after verifying signatures, dates, and account information
• Accept deposits, loan payments, and credit card payments, ensuring amounts and dates are correct
• Balance your cash drawer daily, including cash, coin, and checks
• Process transactions such as term deposits, retirement account contributions, night deposits, and mail deposits
• Order debit cards and checks for members as requested
• Research and help resolve account questions or discrepancies
• Answer account questions by reviewing account history
• Refer members to senior team members or managers when additional support or products may be helpful
• Provide professional, respectful service in person, over the phone, and through other communication channels
• Complete additional tasks as assigned

This position does offer growth opportunities and a structure career path from MSR I, MSR II, to MSR III.