L2 System Administrator

Provide comprehensive L1/L2 technical support for a premier client

Maintain enterprise infrastructure across Windows and Linux environments

Manage Windows Server 2016/2019/2022 and Active Directory

Perform Linux system administration, shell scripting, and system maintenance

Troubleshoot and maintain server hardware

Troubleshoot networks, including TCP/IP, DNS, DHCP, and VLAN configuration

Support VMware vSphere and Hyper‑V virtualization platforms

Perform backup and recovery operations

Manage patches and monitor security compliance

Monitor performance and optimize systems

Resolve and expand ITSM tickets

Provide advanced workstation software break‑fix support for Windows and Linux clients

Perform IMAC operations in enterprise environments

Image and deploy systems using SCCM, WDS, or similar tools

Manage asset lifecycle and inventory control

Support enterprise printers and peripherals, including network printers

Provide Client Center/Tech Bar technical support

Diagnose and replace hardware

Troubleshoot network connectivity and manage cabling

Provide regular onsite support in Tempe, Arizona twice weekly, with additional remote support responsibilities

Work occasional maintenance windows during evenings or weekends

Requirements

2+ years of experience in system administration or L1/L2 technical support

Hands‑on experience with Windows Server environments and Active Directory

Working knowledge of Linux system administration and command‑line operations

Experience with VMware and Hyper‑V virtualization technologies

Understanding of network troubleshooting and TCP/IP fundamentals

Experience with IT ticketing systems and ITSM processes

Knowledge of enterprise backup and recovery procedures

Understanding of change management and incident management frameworks

Strong documentation and technical communication skills

Must be within driving distance of Tempe, Arizona

Must be willing to work onsite when needed

Must be a U.S. citizen

Ability to lift up to 50 lbs for server and equipment handling

Ability to stand or walk for extended periods in data center environments

Ability to work in server rooms and confined spaces, including under‑floor cable management

Ability to work occasional evenings or weekends for maintenance windows

Valid driver's license and reliable transportation

Preferred: CompTIA A+, Network+, or Security+ certification

Preferred: Microsoft certifications, including MCSA, MCSE, or Azure fundamentals

Preferred: Linux certifications, including CompTIA Linux+ or RHCSA

Preferred: PowerShell and Bash scripting experience

Preferred: Familiarity with AWS, Azure, or hybrid cloud environments

Preferred: ITIL Foundation certification

Preferred: Experience with Nagios, PRTG, or SolarWinds

Preferred: Knowledge of Ansible, Puppet, or Chef

Preferred: Expertise in enterprise inventory control systems

Preferred: RingCentral CX/EX administration experience

Core Competencies

Demonstrates expertise in L1/L2 Technical Support and System Administration across Windows and Linux environments, with a strong focus on troubleshooting, virtualization technologies, and network management. Proficient in managing enterprise infrastructure, backup and recovery operations, and maintaining security compliance.

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