Customer Service Representative

Position OverviewDo not wait to apply after reading this description a high application volume is expected for this opportunity.Insight Global is seeking a Customer Service Representative for Newman Roofing, a growing family-owned company serving homeowners since 1992. This individual will be the first point of contact for customers and play a key role in delivering a high-quality customer experience through scheduling support, customer communication, and administrative coordination.Responsibilities• Answer incoming customer calls and emails• Schedule estimates, inspections, and appointments• Coordinate calendars and communicate appointment details• Assist customers with billing and payment inquiries• Provide administrative support to sales and office teams• Maintain accurate customer records• Deliver professional, white-glove customer service throughout the customer lifecycleREQUIRED SKILLS AND EXPERIENCE• 2/3+ years of customer service, scheduling, administrative support, or front-office experience• Strong verbal and written communication skills• Professional phone presence and ability to handle a high volume of customer interactions• Experience working directly with customers, clients, patients, or homeowners• Strong attention to detail, organization, and follow-through• Proficiency with Microsoft Office• Ability to multitask and manage competing priorities in a fast-paced environmentNICE TO HAVE SKILLS AND EXPERIENCE• Hospitality, luxury retail, or high-end customer xhyhwjd service experience• College degree preferredLocation: Sunbury, OH (100% Onsite)Schedule: Monday-Friday, 8:00 AM-5:00 PMCompensation: $24-$29/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefits• 401(k) with 3% company contribution after one year• Company-paid 70% health insurance premium• Uniform stipend• Paid holidays