Customer Operations Coordinator

About Proficient Auto Logistics

Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired two more. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 55 terminal locations and 800 employees, a majority of whom are drivers.

We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).

Job Summary

The Customer Operations Coordinator supports Proficient Auto Logistics' mission to deliver safe, reliable auto logistics by managing front-line customer communication and supporting regional operations across multiple operating companies. This role is responsible for handling inbound phone and email communication, addressing customer information and service requests, and maintaining accurate system updates and coordination. Reporting to the Regional General Manager, this role ensures customer requests are handled efficiently, updates are accurately reflected in internal systems, and issues are escalated appropriately to maintain Excellence and Integrity. This is a fully in-office position at our Jacksonville, FL location.

Essential Duties and Responsibilities

Serve as the primary point of contact for dealership customer communication via phone and email, ensuring timely and professional responses

Manage and prioritize a high volume of inbound inquiries, addressing requests related to delivery updates, scheduling changes, and general support needs

Accurately update customer notification preferences, delivery hours, and special instructions within Magnus, our transportation management system

Communicate critical updates, such as dealership closures or changes in availability, to the appropriate dispatch teams to ensure alignment and execution

Develop distribution lists to advise dealers of any delivery delays or regional interference due to weather, emergency circumstances, system outages, or the like

Monitor and maintain accuracy of customer-related information, ensuring updates are reflected in real time and revalidated as conditions change

Support regional operations by assisting with administrative and coordination tasks tied to daily load execution and customer needs

Identify issues that require escalation and route them to the appropriate regional leadership for resolution

All other duties as assigned

Requirements 2+ years of customer service experience required; experience in transportation or logistics preferred

Excellent written and verbal communication skills

Ability to manage a high volume of phone calls and emails while maintaining accuracy and attention to detail

Demonstrated problem-solving skills, with the ability to assess situations and determine when to resolve directly versus escalate

Comfortable working within multiple systems and learning new technology; experience with transportation management systems preferred

Ability to work collaboratively across teams and geographies, including dispatch, operations, and regional leadership

Ability to communicate effectively with individuals at all organizational levels

Professional, friendly, and proactive attitude

Ability to maintain strict confidentiality when handling sensitive information

Comfortable working in a fast-paced environment

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.