Admin MA

RESPONSIBILITIES

Processing Patient Messages

Understanding and escalating patient issues as necessary to AARA Provider(s)

Liaising with patient(s) to ensure medications are authorized, ordered and available for pickup

Liaising with Provider(s) to ensure reviews are completed and relevant information and communicating with patient as required

Ensuring all communication and messages are HIPAA compliant

Processing Assessments / Documentation

Ordering lab/radiology assessments

Escalating abnormalities to Provider(s) for assessment

Facilitating provision of medical records to patient or third party as required

Verifying Prior Authorizations

Liaise with Prior Authorizations department to facilitate the provision of assessment, medication and/or infusion orders

Processing Medication Refills / e-Refills

Facilitating medication refills under Provider guidelines and parameters

Ensuring validity of refill request and escalating concerns to Provider(s)

Preparing approved requests for Provider signature

Follow up Tasks

Cleaning all Provider charts to ensure all pending assessments and/or documentation is in place prior to follow-up appointment

Learn more about AARA on our website at http://azarthritis.com

Requirements

Knowledge, Skill, Training and Experience to do the Job

Essential

Proven, successful experience in supporting medical professionals

Excellent verbal and written communication skills

Proficient in the use of computer applications, including detailed experience with at least one EHR system

Familiarity with insurance billing and medical coding

Proven multi‑tasking proficiency

Must be personable and professional.

Must be able to handle a stressful workload with changing priorities

Degree, MA certificate from an accredited institution or equivalent sector experience

Desirable

Experience in a role focused on liaising between patient and Provider / Healthcare Organization

Experience in utilizing EHR system

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