Information Technology Manager

The IT Manager is responsible for the day-to-day operation, security, and continuous improvement of all technology across the business. This is a hands‑on role for an experienced manager who is equally comfortable providing technical support for networking and security issues, oversight of outsourced IT services, cybersecurity partners, and technology vendors, and presenting a roadmap to executive leadership.

Reporting directly to the Chief Financial Officer, the IT Manager will partner closely with leadership across all business units and locations to ensure technology systems effectively support manufacturing operations, sales, engineering, and corporate functions while maintaining a secure, reliable, and scalable IT environment.

This position requires a proactive leader who can balance strategic planning with day‑to‑day technical support and operational execution.

Key Responsibilities:

IT Operations & Infrastructure

Oversee all IT operations across Hill & Smith, Inc. and National Signal locations nationwide

Manage and maintain company networks, servers, firewalls, VPNs, cloud systems, backups, and telecommunications systems

Ensure uptime, reliability, and performance of all business‑critical systems and applications

Monitor and maintain cybersecurity measures, endpoint protection, disaster recovery, and business continuity plans

Manage user access, permissions, and security protocols across all systems and platforms

Lead hardware and software lifecycle management, including procurement, deployment, upgrades, and replacements

Oversee delivery and performance of outsourced IT services and managed service providers

Act as primary escalation point for critical technology incidents involving external providers

Manage relationships with managed service providers, telecommunications vendors, software providers, cloud partners, and cybersecurity firms

Monitor vendor performance against SLAs and KPIs

Conduct service reviews and hold providers accountable for agreed outcome

Systems & Business Applications

Support and optimize ERP, HRIS, CRM, manufacturing, and other operational systems utilized throughout the organization

Partner with department leaders to identify technology needs and implement process improvements

Assist with system integrations, reporting capabilities, automation initiatives, and digital transformation projects

Oversee software licensing compliance and vendor management

Leadership & Support

Serve as the primary point of contact for all IT‑related matters across both organizations

Provide leadership, coaching, and direction to internal IT personnel and/or external managed service providers

Establish IT policies, procedures, and best practices aligned with company objectives and security standards

Manage IT support requests and ensure timely resolution of technical issues for employees across multiple locations

Maintain strong relationships with third‑party vendors, consultants, and service providers

Strategic Planning

Develop and execute short‑ and long‑term IT strategies aligned with organizational goals

Evaluate emerging technologies and recommend solutions that improve operational efficiency, security, and scalability

Assist with budgeting, forecasting, and cost management for IT operations (including managed services) and projects

Support acquisitions, integrations, facility expansions, and organizational growth initiatives as needed

Required Qualifications & Skills:

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred

Minimum of 5–7 years of progressive IT leadership experience, preferably within manufacturing or multi‑site operations

Strong knowledge of:

Network infrastructure and administration

Cybersecurity best practices

Microsoft 365 administration

Cloud‑based systems and virtualization

ERP and business systems support

Backup and disaster recovery solutions

IT vendor and project management

Experience supporting manufacturing environments and operational technologies preferred

Ability to troubleshoot technical issues while also driving strategic initiatives

Strong organizational, communication, and leadership skills

Ability to manage multiple priorities in a fast‑paced environment

Preferred Qualifications & Skills:

Experience supporting multi‑location organizations

Knowledge of cybersecurity frameworks and compliance best practices

Experience with IT budgeting and capital planning

Ability to communicate technical concepts to non‑technical stakeholders

Strong customer service orientation and collaborative mindset

Demonstrated experience managing outsourced IT functions, managed service providers, and technology vendors

Experience developing and monitoring SLAs and governance processes

Primarily office‑based with regular interaction across manufacturing and operational environments

Occasional travel to company facilities may be required

What We Offer:

Competitive compensation

Health, dental, vision, short‑ & long‑term disability, and life insurance

401(k) with company match

Paid time off and holidays

Supportive and team‑oriented work environment

Salary Range: $125,000 - $160,000

About Hill & Smith:

Hill & Smith, Inc. is an industry‑leading manufacturer of highway safety products, software, and services committed to protecting the traveling public and enhancing infrastructure safety. Headquartered in Columbus, Ohio, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to “Create sustainable infrastructure and safe transport through innovation.”

Our Core Values:

Safety – Safety is everyone’s responsibility.

Trust and Respect – We build trust through responsible actions and honest relationships. We value everyone and treat people with dignity and professionalism.

Urgency – We act promptly and with the intention to make things happen efficiently and effectively.

Collaboration – We work hand in hand to achieve our goals.

Accountability – Each of us is responsible for our words, our actions, and our results.

Forward Thinking – We always look ahead and plan for what could happen. We aren’t afraid of taking risks, and we are always willing to learn and grow.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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