Job Description

IT Service Desk Technician

Duration: Long-term Contract

Mandatory Skills

Strong experience supporting Microsoft O365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint

Hands‑on experience troubleshooting hardware, software, and basic network issues

Experience with Jira IT Service Management (JSM) or similar ticketing systems

Proficiency in desktop/laptop deployment, installation, configuration, and support

Strong knowledge of Windows operating systems and end‑user support

Experience performing software installations, upgrades, patches, and routine maintenance

Ability to provide technical support via phone, email, and in‑person interactions

Strong customer service and communication skills with the ability to support non‑technical users

Experience maintaining IT asset inventory and documentation

Ability to create and maintain support documentation and knowledge base articles

Experience conducting end‑user training and IT awareness sessions

Strong troubleshooting and analytical problem‑solving skills

Ability to manage multiple tickets/tasks and prioritize workload effectively

Collaborative team player with experience working with internal IT teams and external vendors

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Willingness to work onsite in Boston Seaport office during 12 PM – 8 PM EST shift

Ability to travel occasionally (3–4 times per year)

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