Customer Service Representative

At CTP, we pride ourselves on being a global provider of quality replacement parts for Caterpillar® and Komatsu® equipment and engines. Our commitment to excellence extends beyond our products and into our exceptional service. Our core values of Innovation, Gratitude, Collaboration, Trust, Excellence, and Service guide everything we do. Our modern work environment offers growth opportunities, wellness programs, regular social events, a relaxed atmosphere, on-the-job training, and a safe and lively setting.

We are looking for a Customer Service Representative who is proactive, customer-focused, and has the ability to analyze customer needs. As a Customer Service Representative, you will be responsible for carrying out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner analyzing their needs, and providing appropriate solutions or recommendations. You will also handle customer inquiries, complaints, and escalations in a professional manner while maintaining accurate records of interactions. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this role. If you are passionate about providing exceptional service and enjoy interacting with customers, we would love to hear from you!

Duties & Responsibilities

• The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales.
• The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.
• The individual will have technical knowledge of CTP products performance and specifications including product application.
• Must have the ability to grow; continually learning about new products, services, and methods of presentation for CTP products.
• Must be able to react to changes productively and handle miscellaneous tasks as assigned.
• Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.
• Resolve problems and complaints through proper internal channels in a professional manner.
• Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.
• Quoting (e – mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
• Follow – up on orders to ensure items are ready to ship.
• May need to assist the Accounts Receivable department in matters of collection.
• Open new accounts as necessary.
• Educate existing and potential customers on the use of CTP online.
• Handle special request (Loc 2 Orders).
• Work with the Shipping department in preparing freight quotes as requested by customers.
• Update back-order status on a bi – weekly basis and provide clients with this information.
• Handle container preparation with support of the sales division Manager.
• Miscellaneous work such as follow ups with billing & invoicing.
• Attend Sales department meetings, as required.
• Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.
• Support the Sales department when needed.

Job Type: Full-time

• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to commute/relocate:

• Miami, FL 33166: Reliably commute or planning to relocate before starting work (Required)