Service Desk Analyst(35208)

Service Desk Analyst IDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix, AZ. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only candidates local to Phoenix/AZ are considered for this role as it requires an in person interview.

Job Description • Perform escalated Help Desk functions including answering requests for assistance, creating tickets, and performing troubleshooting operations

• Answers user inquiries regarding computer software or hardware operation to resolve problems;

• Troubleshoots network-related or network software-related problems

• Maintain agency servers and 3rd party systems

• Maintain documentation and desk procedures for all team functions

• Provide desk-side support to end users

• Create and maintain desktop computer images, documentation, and Minimum Security Baselines (MSBs)

• Research new technology

• Other duties as assigned.

Qualifications Required skills:

• Knowledge of Microsoft Servers and Windows 7 operating systems

• Understanding of network architecture

• Understanding of PC architecture

• Knowledgeable in computer hardware and software

• Well-developed facilitation skills to work among individuals from various departments and locations

• Proven organizational, Communication and written skills

• Demonstrated problem resolution skills and analytical ability

• Ability to work independently with minimal supervision

• Ability to adapt to the changing needs of the agency

• Ability to effectively evaluate and respond appropriately to situations

• Ability to multi-task

Preferred skills:

• Associate's degree or five years' experience in a technical support position including technical certification

• Help Desk Knowledge, managing, escalating, documentation

• Strong aptitude for, and disposition toward, customer service

• Experience with Kofax

• Experience with SCCM

• ITIL Foundation training and/or certification.

Additional Information - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.