MIT System Engineer

Department: Managed Services - Managed IT

Reports To: MIT Service Delivery Manager

FLSA Status: Full Time / Exempt

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a MIT System Engineer to join our team in Stockton, CA.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi‑functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Responsibilities

This position provides remote and onsite escalation technical support for Managed IT clients.

Respond to support requests escalated by the Service Desk Engineers

Troubleshoot according to best practices and standard operating procedures

Escalate to and/or collaborate with Senior Systems Engineers when necessary

Adhere to communication standards and enter detailed notes on all support tickets

Contribute to division initiatives, best practices, and process improvement

Daily consistent and accurate utilization reporting and ConnectWise Manage calendar usage

Demonstrate core values on a daily basis including:

Excellent professionalism and a positive attitude

Consistent usage of standard operating procedures and tools

Engaging in mentoring process

Job Related Dimensions

Strong knowledge in the following areas:

Active Directory and Windows Server administration

Azure infrastructure design and administration

Network design, implementation, and troubleshooting

Standard software suites (Microsoft 365, Adobe, etc.)

Preferred experience working with the following systems (or similar systems):

ConnectWise Manage

ITGlue

Microsoft Teams

Flexibility in travel requirements within assigned client regions

Willingness to mentor and develop other support team members

Willingness to continue building knowledge through training and certifications

Track record of integrity and trustworthiness with confidential/sensitive information

Ability to plan, organize, and multi‑task in a fast‑paced environment

Demonstrate confidence with a high degree of professionalism

Very strong attention to detail and problem‑solving skills are essential

Takes ownership of job responsibilities with personal pride and accountability

Very prompt, hardworking, and loves what they do

Ability to work independently with little supervision required

Ability to remain calm while working under pressure in a busy environment

Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates

Ability to maintain confidentiality related to sensitive company and employee information

Proficiency in MS Word, Excel, and Outlook is essential

Excellent time management and leadership skills

Excellent written and verbal communication skills

Strong professionalism and organizational and planning skills

Regular and reliable attendance

Key Measures:

Daily use of ticketing system (ConnectWise Manage), accurate utilization reporting, and calendar usage

Adherence to ITIL and ITSM standards set by the organization

Minimum billing utilization of 75%

Qualifications

Experience:

Bachelor's/Associate degree in computer information systems

4+ years related remote and/or field work experience

Additional experience can be substituted for education

Desired certifications:

Azure Administrator (AZ‑104)

CCNA (or SonicWall equivalent)

Microsoft Identity and Access Administrator (SC‑300)

VMware VCTA or Hyper‑V specialization

Physical Demands & Work Environment

Ability to sit at a desk for prolonged periods of time

Ability to talk on the phone and work with various computer tools and applications

Ability to type and compose written communication in various forms

Ability to travel to customer locations on a regular basis

Ability to work on your feet for long periods of time on a regular basis

Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility. Submit your resume to Human Resources today!

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Remuneration for this role: $85,000 - $100,000. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons.

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